5 Things Your Mechanic Wants to Tell You

By: Dave's Garage at COPilot

Mechanics have a lot that they want to tell their customers, sometimes they can't either because they risk losing their job, or because they don't want to offend their customers by being too direct. Here are a few things mechanics want to tell their customers, but rarely do:

  • 1) The hourly labor rate isn't just the time spent actually workingon the actual car. There is a lot more involved in repairing a car than just the time spent hands-on. The service writers and technicians need to search for the correct parts, and then search for the best price for those parts. Additionally, some experienced technicians can finish jobs quicker than others, whereas some may take longer to complete a job, but the cost to you will remain unchanged, which can be a good or a bad thing, but it's certainly standard across the industry.
  • 2) You're paying a markup on parts. A repair facility makes their money on both parts and labor. There is a lot of overhead when it comes to running a shop: supplies, equipment, salaries, insurance, rent and utilities. It adds up quickly. Repair shops need to stay in business and make money by charging you for labor as well as a higher price on parts than what they pay through distributors, who are also in a for-profit business. Different shops will mark up parts differently, with some opting for higher margins on parts, and less margin on hourly labor charges, while some choose the opposite approach. While many shops are willing to install parts that you purchased yourself, there are many who will refuse to do it. One mechanic we spoke with compared it to bringing your own eggs to a restaurant and asking them to make you breakfast!
  • 3) I work very hard for not much reward. The occupation of Mechanic was named one of the top five most regretted jobs by monster.com. The hours are long; the job wears your body down; the tools are expensive; the pay is low; and lie many small businesses, the overall experience can be very stressful. Add to that the lack of room for advancement, and many people automatically thinking you're going to take advantage of them. The average mechanic is putting up with a lot physically, mentally, and emotionally for not much reward. There are many easier jobs out there, but for most mechanics, despite the drawbacks, they could never be as passionate about anything else.
  • 4) Don't tell me how to do my job! Explain the car's symptoms to a mechanic, not the diagnosis, especially when you're asking them to find out what the problem is. Don't tell them what your friend who knows a lot about cars told you the problem was. Explain the car's symptoms to the mechanic and allow them to perform their own diagnosis based on your explanation. When you go to the doctor, you tell them the symptoms so that they can make the diagnosis, right? Your doctor will look at you like you were crazy if you told him that your friend who knows a lot about the human body told you that rash on your chest was from wearing a specific brand of clothing! Make sense?
  • 5) I want you to be happy with my work! Despite the challenges that many mechanics go through on a regular basis, everyone looks for meaning in life and mechanics are no exception. They want to be proud of the work they do and a good mechanic likes nothing more than the satisfaction of diagnosing a problem, taking a broken part and replacing it with a correctly functioning one so that you can get to work on time, or safely bring your children to school. Working in weather that can go from freezing to blisteringly hot, wearing out their backs, tearing up their hands and breathing in fumes to fix cars is not an easy task, but there is no mechanic out there that doesn't feel a sense of pride when a job goes smoothly, or when he or she is able to figure out a complex problem. Without mechanics, we'd all be stuck in one place.
  • Many of the typical extended warranty companies that you are familiar with require you to take the vehicle to the selling dealer for repairs and will only pay a certain amount or labor rate. Not COPilot! When you become a Member of COPilot, you can take your vehicle to the mechanic of your choice! COPilot does have trusted preferred service providers like AAMCO, Spring Auto Pros, Cortez Auto Pros, and Freedom Automotive that will guarantee you no out of pocket expenses for covered repairs, and even provide discounts for non-covered repairs, but YOU choose where to take your vehicle.

    Another example of how COPilot is Keeping YOU in Control! Visit copilotcard.com or call 855-4-COPILOT for more information.


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